1. Introduction

This Privacy Policy explains how GetBuilder Digital Solutions FZ-LLC ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you interact with our website, mobile application, and associated services (collectively, the "Services"). By using the Services, you agree that your Personal Data will be collected and processed in accordance with this Privacy Policy so that we can operate and enhance the platform.

2. Definitions and Roles

Company / Data Controller: GetBuilder Digital Solutions FZ-LLC is the entity that determines the purposes and means of processing Personal Data. For the purposes of the UAE Personal Data Protection Law (PDPL), we are the Data Controller.

Personal Data: Any information relating to an identified or identifiable natural person. Under PDPL, this includes names, ID numbers, location data, online identifiers, and specific physical or economic characteristics.

Service Provider / Data Processor: Any third party who processes Personal Data on behalf of GetBuilder.

Usage Data: Automatically collected data that reflects how the Services are accessed and utilized.

3. Information We Collect

We collect the following types of information to provide and improve our Services:

Account and Contact Information: Email address, first and last name, telephone number, residential or business address, and company registration numbers.

Communications: Messages, support requests, and feedback submitted through the platform.

Payment Information: Processed securely by our trusted third-party payment partners; we do not store full credit card details.

Usage and Technical Data: IP address, browser type and version, pages visited, time spent on pages, and device identifiers.

Location Data: With your explicit permission, we may collect location data to enable specific platform features. You may withdraw this permission at any time through your device settings.

4. How We Use Your Information

We may process your information for the following purposes:

To provide, maintain, and improve the Services.

To create and manage your user account.

To facilitate communications and connections between Customers and Service Providers.

To fulfill contractual obligations and handle user requests.

To send newsletters, marketing, or promotional materials, unless you opt out.

To ensure safety, security, and compliance with legal or regulatory obligations.

5. Legal Bases for Processing (PDPL Compliance)

In strict accordance with the UAE PDPL, we rely on the following legal grounds to process your Personal Data:

Your Consent: Provided explicitly when you sign up or opt-in to specific features, and/or by accepting GetBuilder's offers.

Contract Performance: Necessary to deliver the services you requested or take pre-contractual steps.

Legal Obligations: To satisfy UAE regulatory and legal requirements.

Legitimate Interests: To operate our business securely and efficiently, provided these do not override your fundamental privacy rights.

6. Sharing and Disclosure of Information

GetBuilder does not sell your personal data. We may share your information only under the following circumstances:

With Service Providers: Third parties that help us operate the Services, such as hosting, analytics, and payment processing partners.

With Platform Users: Between Customers and Service Providers, strictly as necessary to facilitate the requested project engagements.

For Legal Reasons: We may disclose your data to comply with legal obligations, protect our rights, or respond to valid governmental requests.

Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred following proper notification.

7. Tracking Technologies and Cookies

We use Cookies, beacons, tags, and similar technologies to store data, understand user behavior, and enhance the Services. You can manage or disable cookie preferences via your browser settings.

8. Data Retention and Security

Retention: We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Security Measures: We implement reasonable industry-standard technical and organizational measures to protect your information. However, no method of electronic storage or transmission is completely secure.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE. By using the Services, you consent to such transfers. GetBuilder will take reasonable and legally required steps to ensure your data is treated securely and in accordance with this Policy and regulations.

10. Your Privacy Rights Under UAE PDPL

Under the UAE Personal Data Protection Law, you possess the following rights regarding your data:

Right to Access: Request access to the Personal Data we hold about you.

Right to Correction: Request the correction of inaccurate or incomplete data.

Right to Deletion: Request the deletion of your data, subject to legal retention requirements.

Right to Restrict or Object: Object to or restrict certain processing activities, including targeted marketing.

Right to Portability: Request the transfer of your data in a structured, commonly used format.

Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact our Data Protection Officer. Identity verification may be required.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted immediately.

12. Changes to This Policy

We may revise this Privacy Policy from time to time to comply with legal requirements or operational needs. Material changes will be indicated by updating the "Last updated" date above. Continued use of the Services constitutes acceptance of the revised policy.

13. Contact Us

For assistance, inquiries, or to exercise your data protection rights, please contact our Data Protection Officer at:

Email: info@getbuilder.net

Phone: +971 48 71 41 40

Company: GetBuilder Digital Solutions FZ-LLC

Licence No.: 45035047

Address: Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, UAE